Kora Link Pay uses cookies
We use essential cookies to secure sessions and operate account features. Optional analytics cookies are used only where enabled and permitted. Read More
We collect information you provide when creating or managing an account, including identity and contact details, profile information, verification documents, transaction instructions, support requests and business information where relevant. We also process technical information such as device, session, security and activity data needed to operate and protect the service.
We use personal information to open and secure accounts, process payments and transfers, provide cards and other requested features, verify identity, prevent fraud, meet legal and partner obligations, deliver account notifications, provide support, improve reliability and maintain transaction records.
Payment data may be transmitted to banks, payment processors, mobile-money operators, card issuers and other providers needed to complete a transaction. We limit data shared with each provider to what is reasonably required for the requested service, security checks and applicable compliance obligations.
We may share information with service providers that support hosting, communications, identity verification, analytics, fraud prevention, payment processing, card issuing, customer support and professional services. We may also disclose information where required by law, court order, regulator, financial partner or to protect users and the platform from fraud or abuse.
We retain information for as long as needed to provide the service, resolve disputes, prevent fraud, maintain financial records and satisfy legal, regulatory or contractual obligations. Retention periods can differ by data type and market.
We use technical and organizational controls designed to protect account and transaction information. No online service can guarantee absolute security, so users must also protect passwords, devices and verification codes.
Because payment networks and service providers may operate in multiple countries, information can be processed outside the country in which it was collected. Where required, appropriate contractual or legal safeguards are used for these transfers.
You can update certain profile information through your account. Depending on applicable law, you may also have rights to request access, correction, deletion, restriction or a copy of personal information. Some records may need to be retained for financial, fraud-prevention, legal or compliance reasons.
Transactional and security messages are part of operating your account. Marketing communications, where offered, should be sent only in line with applicable consent and opt-out requirements.
Questions about privacy or account data can be sent to info@koralinkpay.com or through the secure support channel in Kora Link Pay.
Effective date: 15 August 2026