FAQ

Frequently asked questions

Clear answers before you move money

Learn how account verification, payment methods, transaction status, fees, cards and support work across Kora Link Pay.

How do I get support for a transaction or integration?

Use the secure support channel from Kora Link Pay and include the relevant transaction reference or integration details. For general enquiries, contact info@koralinkpay.com.

Which countries and payment methods are supported?

Availability depends on the payment providers connected to your Kora Link Pay deployment, your account profile, transaction currency and local provider rules. The checkout or funding screen should show only methods enabled for the transaction.

Why can payment-method availability change?

Banks, card networks, mobile-money operators and gateways can change supported markets, currencies or operating status. Kora Link Pay keeps provider integrations modular so methods can be enabled, disabled or replaced without changing the overall customer journey.

How is payment information handled?

Kora Link Pay uses connected payment providers to process eligible transactions and stores the account and transaction records needed to operate the service. Sensitive payment handling should follow the security and tokenization capabilities of the selected provider, and production deployments should use HTTPS and authenticated provider connections.

How are fees and exchange rates shown?

Fees, limits and exchange rates vary by method, provider, currency and destination. Where the platform has this information, the applicable amount is presented in the transaction flow before completion.